Shopping Info & Returns Policy

Shopping Information

We accept Dankort & eDankort. Payment is only debited from your card at time of dispatch. All prices are in DKK (Danish Kroner) and we process all orders in DKK. Prices include Danish VAT at 25%.

Orders will be dispatched within 24 hours of receiving the order. In the abnormal event of an item being temporarily out of stock we will contact you for your instuctions.

Shipping

All orders are shipped via Danish Post www.post.dk

DK delivery cost – DKK 90 per address

DK delivery time – 2-3 days per address 

Sweden, Norway, Finland & Iceland - DKK 200 per address

The rest of Europe - DKK 200 per address

North America - DKK 275 per address

Returns - Shopping online

 

In the event that you are not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached within 14 days of receipt of items.

Please make sure that briefs/thongs/swimwear etc. are tried on over your own underwear. When trying on any item please avoid make-up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

To request a return, please call us on + 45 32 16 04 28 or email contact@filloboutique.dk and we’ll send you an RMA (Return Merchandise Authorization) Number. This will ensure that your return is dealt with as swiftly as possible. All returns should be sent to the address below.

Fillo Boutique

Gammel Kongevej 87

1850 Frederiksberg C

Danmark

Tlf. + 45 32 16 04 28

E-mail. contact@filloboutique.dk

Our company CVR number is 19866483

 

Items that can't be returned

Most items bought from filloboutique.dk can be returned, with the exception of anything listed below:

Returns on hosiery can't be accepted if the pack has been opened (if the pack is unopened & undamaged then it's fine to return)

Services that can't be refunded

 

Shipping charges won't be refunded if goods are simply returned.

Cancellation right

You have the right to cancel your entire order with us within 14 days of receiving your items. Please note that all items must be in their original condition & packaging, unworn, unwashed, and with all labels attached. We will refund the full value of your order, including original shipping costs within 30 days to the original purchaser’s debit card.

Please note that you will need to cover the cost of the return shipment and we also strongly recommend that you obtain proof of postage (recorded delivery) for the cancellation shipment.

To cancel your entire order, please call us on + 45 32 16 04 28 or email contact@filloboutique.dk and we’ll send you an RMA (Return Merchandise Authorization) Number. This will ensure that your cancellation is dealt with as swiftly as possible. All cancellation should be sent to the address below.

Fillo Boutique

Gammel Kongevej 87

1850 Frederiksberg C

Danmark

Tlf. + 45 32 16 04 28

E-mail. contact@filloboutique.dk


Returns - Shopping at our boutique

For items purchased at our boutique in Frederiksberg we offer an 8-day exchange or credit note on any unsuitable items.